Terms of Service and Refund Policy

Leadership Mastery Ltd. and all subsidiaries, affiliated brands and websites including, but not limited to LeadershipMasteryInt.com, LeadershipMastery.co.za, Shamayah.com and CompassEfficiency.com (“Our Websites”) hereinafter referred to as “Leadership Mastery Ltd”, “We”, “Us” or “Our” or “Company” stand behind our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

General

As a client you are important to us. We want you to succeed in your business and in life by applying and using the products, training and/or services you purchase. If you need help, let us know.

If for any reason, you are dissatisfied or feel we made a mistake, please reach out to us at Hello@ LeadershipMasteryInt.com. We’d love to hear from you. You agree to communicate with us first to solve the situation together before taking any legal or third-party action. You agree to give us the opportunity to make things right for you and refrain from posting any bad reviews or negative comments on social media, Google or otherwise.

Terms of use and Privacy Policy

By purchasing any item, product, or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy. Please review our Privacy Policy, which also governs your visit to Our Websites and any purchases made on Our Websites. If you do not agree to these Policies, please do purchase anything, or enter into any transaction with us.

Digital Products

Unless specifically stated, there is no refund on any digital products. You will receive access to the online training platform for the amount of time that was stated. If you have any problems accessing the digital content you have purchased, please contact our Customer Support Department immediately at Hello@ LeadershipMasteryInt.com, so we can resolve the issue. Purchase of our digital products does not grant rights to the buyer to share, reproduce or resell the product in any way.

If you have subscribed to a membership program you can cancel your subscriptions by emailing us at Hello@ LeadershipMasteryInt.com. There are no refunds regardless of usage of the product or if cancellation takes place after the renewal date of the program. Be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled.

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. Please be advised that Leadership Mastery Ltd’s digital and downloadable products are NOT subject to cancellation, refund, or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement, or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.

Consulting, Training & Coaching

All consulting, training, coaching and strategy session fees are non refundable. By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. You specifically agree to not request charge back for services rendered, or (digital) products that have been delivered. You explicitly give the credit card company authorization to return our payment if a charge back has been requested while services and/or (digital) products have been delivered.

Physical Products

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong product, wrong size, have buyer’s remorse, provided an incorrect shipping address, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days of purchase via email Hello@ LeadershipMasteryInt.com.

Payment Plans

If a payment plan is agreed upon, you agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee, and that installments cannot be cancelled. Payment will be due even if you cancel before the end of the agreement.

Cancelling or removing the credit card on file does not cancel your payment plan or subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement plus expenses incurred.

No Guarantee of Results

We do not sell get rich quick schemes. Entrepreneurship and business management involves risk and hard work. Always consult with your professionals. Any testimonials showing the success of our clients, students or our personal success are not to be interpreted as common, typical, or expected. It takes education, drive, and hard work to reach your goals. We don’t offer legal advice. Results are not typical, and we don’t guarantee results.

Live Events

In order to enter an Event, you must have your own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event.  To enter an Event you must be at least eighteen (18) years of age or older.

Babies and children are not permitted to enter the event and you will be denied access if you are accompanied by a baby or child under the age of 18. This includes baby’s portable car seats and strollers. Additionally, no strollers, diaper bags, car seats or backpacks are permitted in the Live Event Area. This event is for adult audiences only.

You must have one of the following forms of approved identification to enter the Event that demonstrate proof of age.  No exceptions will be made, even if you are accompanied by an adult or a person with valid identification. Failure to provide valid identification shall preclude you from entering the Event and you shall not be entitled to any refund, nor will you be entitled to, or will the Company be liable for, any other damages, including, but not limited to, incidental and/or consequential damages.  In addition, during the Event, you must be able to provide valid identification if requested by a member of security or crew. If you are not able to show a valid identification, you may be promptly ejected from the Event, and you shall not receive a refund.

The following original forms of identification are acceptable, and your name must appear on the ticket exactly how it appears on your identification:

• Government-Issued Passport with Photo
• Government Driver’s License with Photo (U.S. or Canada)
• Military Identification Card with Photo
• Government-Issued Identification Card with Photo
• No other forms of identification will be accepted.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

Any ticket that was received as a bonus gift or affiliate package is non-transferable and non-refundable. Those tickets must be used within the allotted timeframe in the contract, or they are forfeited. Once you have redeemed the ticket and/or reserved your seat for the event, they may not be cancelled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.

Please be advised that we are not able to provide you with an invitation letter or any other immigration documentation to assist you in obtaining a visa to travel. We advise international purchasers to obtain a travel visa prior to purchasing the live event ticket.

Payment Plans for Events and Hotel Accommodations

Please be advised that your payment plan must be paid in full at least 30 days before the event.

Attendee Behavior

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly, disruptive, or not in keeping with the purpose of the event whether online or in person. This includes, but is not limited to anyone who uses profane, vulgar, or abusive language, who fails to comply with the venue’s rules or policies or violates any of the Companies’ Terms of Use or Terms of Sale. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you. In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Publicity Release

You agree that the event whether online or in person is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us, Leadership Mastery Ltd, our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

By attending any Event, you hereby irrevocably grant to Leadership Mastery Ltd, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Leadership Mastery Ltd events and hereby release Leadership Mastery Ltd and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto. Additionally, there will be photographs, video and online recording taken throughout the event by Leadership Mastery Ltd and any other third-party participant, such as speakers and sponsors. Therefore, the purchase of any event ticket is made with the understanding that it also contains a WAIVER AND RELEASE, and that you agree to the following:

I irrevocably grant permission to Leadership Mastery Ltd, and all affiliated companies, to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the photo. My actual testimony will not be edited. I acknowledge that there will be no compensation for my testimonial.  I understand and agree that all photos and videos will become the property of Leadership Mastery Ltd and all affiliated companies and will not be returned. I hereby hold harmless, release, and forever discharge Leadership Mastery Ltd and all affiliated companies from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. If my testimony is cut or not used, I agree that this was at the artistic discretion of Leadership Mastery Ltd and all affiliated companies and or its affiliates and that I will not take legal action. I also agree that any claims will be Arbitrated through the American Arbitration Association and that jurisdiction for any all claims is Cape Town, South Africa. I hereby RELEASE, WAIVE and FOREVER DISCHARGE any and all claims arising out of, or in connection with, such use by Leadership Mastery Ltd and all affiliated companies, including without limitation any and all claims for libel or invasion of privacy. I have read the above Release and am fully familiar with the contents thereof. This Release contains the entire agreement between the parties hereto and supersedes any other Agreement that may exist.

Payment Plans

If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to and will not be refunded. Access to any digital product or platform will be removed. Any payment plans that include live events must be paid in full 60 days prior to the event date or your ticket will be forfeited, and you will receive a store credit in the amount paid up to 60 days of the date of the event.

Coupon Codes, Offers and Gift Certificates

Offers, coupons, voucher codes and other discounts cannot be used in conjunction with each other unless otherwise stated. Coupons and voucher codes are only valid during the advertised promotion period. Prices are subject to change without notice. Gift cards are non-refundable.

If you have received a coupon code or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are non-refundable and not eligible for exchange or store credit.

Purchases from Affiliates

Any purchase made through a third-party affiliate is subject to the affiliate’s terms and conditions. If you purchased an item from an affiliate, business associate or sponsor you are subject to the terms of their purchase, and we are not able to provide any exchanges or refunds. Please contact the affiliate, business associate or sponsor on your receipt from your purchase for their policy and instructions. Any requests from refunds should be made directly to the affiliate from whom the product or service was purchased.

Account Status

If your account is in arrears or not in good standing for any reason, then any special offers, flash sales, deals, bonuses, gifts with purchase, coupons, discounts, and incentives are not available for use.

Contact Us

If you have any questions or concerns about this Terms of Service and Refund Policy email us at Hello@LeadershipMasteryInt.com.

We try to respond to all legitimate requests as promptly as possible and wait time for response may vary. Occasionally it may take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made.

Policy last updated on January 24, 2022